Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

Mass IT outage: here's a list of companies and operations affected? ›

The global outage due to a technical issue around Microsoft's applications and services has largely affected businesses and institutions in different countries. Flight operations, banks, retailers and IT firms were at the receiving end of this IT outage, that has left people in panic.

What business is affected by Microsoft outage? ›

The global outage due to a technical issue around Microsoft's applications and services has largely affected businesses and institutions in different countries. Flight operations, banks, retailers and IT firms were at the receiving end of this IT outage, that has left people in panic.

What all is affected by the CrowdStrike outage? ›

A software update by global cybersecurity firm CrowdStrike, one of the largest operators in the industry, triggered systems problems that grounded flights, forced broadcasters off air and left customers without access to services such as healthcare or banking.

Which airline is affected by CrowdStrike? ›

The outage caused problems with booking, check-in and issuing boarding passes, leading to flight delays and cancellations. American, United Airlines, Frontier Airlines, Sun Country Airlines and Allegiant Air all experienced issues in addition to Delta.

What was impacted by CrowdStrike? ›

Businesses, banks, hospitals and airlines were among the worst-hit, with some still struggling to fully restore their systems. "We understand the profound impact this has had on everyone. We know our customers, partners and their IT teams are working tirelessly and we're profoundly grateful," CrowdStrike said.

Which banks were affected by Microsoft outage? ›

LIST: Banks affected by Crowdstrike, Microsoft outage
  • Arvest Bank.
  • Bank of America.
  • Capital One.
  • Charles Schwab.
  • Chase.
  • TD Bank.
  • US Bank.
  • Wells Fargo.
Jul 19, 2024

Is UPS affected by Microsoft outage? ›

UPS said in a statement that computer systems in the U.S. and Europe were affected, but its airline continues to operate effectively, and drivers are on the roads delivering for customers. “We are continuing to work to resolve all issues as quickly as possible; there may be some service delays,” UPS stated.

What machines are affected by CrowdStrike? ›

"We currently estimate that CrowdStrike's update affected 8.5 million Windows devices, or less than one percent of all Windows machines," it said in the blog.

What computers were affected by CrowdStrike? ›

The CrowdStrike issue hit 8.5 million computers running Windows on Friday, July 19, and repercussions are still being felt. But if the person at the next desk was using a Mac, they were blithely unaffected. Here's why that is, and what Microsoft said contributed to the issue in the first place.

Who did the Microsoft outage? ›

What we know about the global Microsoft outage. A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

What big companies use CrowdStrike? ›

Customers of Crowdstrike
CustomersEmployee RangeCountry
Amazon Web Services10,000+United States
Home Depot, Inc.10,000+United States
OSI Group LLC10,000+United States
iQor10,000+United States
6 more rows

Who is CrowdStrike biggest competitor? ›

At a glance – the top Crowdstrike competitors & alternatives
  • Heimdal®.
  • Carbon Black.
  • SentinelOne.
  • Cylance.
  • Microsoft.
  • Symantec.
  • Sophos.
  • Webroot Business Endpoint Protection.
Jul 19, 2024

Is Delta affected by CrowdStrike? ›

Delta Air Lines is under investigation by the U.S. Department of Transportation's Office of Aviation Consumer Protection as the airline scraps hundreds of flights for a fifth straight day after a faulty software update from cybersecurity company CrowdStrike took down Microsoft systems around the world.

What was affected by CrowdStrike outage? ›

The historic outage was the result of a faulty update from the cybersecurity company CrowdStrike that affected millions of computers running the Microsoft Windows operating system. Laura DeNardis is a professor and endowed Chair in Technology, Ethics, and Society and the director of the Center for Digital Ethics.

Why is CrowdStrike falling? ›

Shares of CrowdStrike (CRWD) are still falling after a faulty update caused a global outage on Friday, sending the cybersecurity firm's shares plummeting, but some investors—including Cathie Wood's ARK Invest—are trying to buy the dip.

How many devices are affected by CrowdStrike? ›

Approximately 8.5 million devices were affected, leading to outages in various sectors, including airlines, healthcare, and financial institutions. Notably, 5,078 flights were canceled worldwide, and operations at numerous airports were disrupted​.

What airlines are not affected by Microsoft outage? ›

While other airlines, like Frontier, JetBlue and Southwest, were not directly affected by the global outage, issues at affected airports still resulted in delays for some of those carriers' flights.

What companies are affected by the AWS outage? ›

Impact on Businesses: Millions Impacted as AWS Goes Down

Companies that rely heavily on AWS, such as Netflix and Adobe, experienced significant disruptions, as did thousands of smaller businesses that rely on the platform for their day-to-day operations.

What is going on with Microsoft outage? ›

What we know about the global Microsoft outage. A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

Is Wells Fargo affected by CrowdStrike? ›

Banks that were temporarily affected included Wells Fargo, Charles Schwab and TD Bank. While most systems are now up and running, the fix for the CrowdStrike outage is manual and will take some time.

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